Privacy Policy

At Soliv AI Technologies LLC ("we," "our," or "us"), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered educational platform and services.

1. Information We Collect

Personal Information

When you create an account or use our services, we may collect:

• Name and contact information (email address, phone number)
• Account credentials (username, encrypted password)
• Profile information (educational background, learning preferences)
• Payment information (processed securely through third-party providers)
• Communication records (support tickets, feedback)

Educational Data

To provide personalized learning experiences, we collect:

• Learning interactions and conversation history with our AI tutor
• Documents and materials you upload for analysis
• Progress tracking and performance analytics
• Learning preferences and customization settings
• Notes, annotations, and saved content

Technical Information

We automatically collect certain technical data:

• Device information (IP address, browser type, operating system)
• Usage data (pages visited, features used, time spent)
• Cookies and similar tracking technologies
• Log files and error reports

2. How We Use Your Information

We use your information to:

• Provide Services: Deliver personalized AI tutoring, process your questions, and maintain your learning progress
• Improve Platform: Enhance our AI models, develop new features, and optimize user experience
• Communication: Send service updates, educational content, and respond to your inquiries
• Security: Protect against fraud, unauthorized access, and ensure platform safety
• Legal Compliance: Meet legal obligations and enforce our Terms of Service
• Analytics: Understand usage patterns and improve our educational offerings

3. Information Sharing and Disclosure

We do not sell your personal information. We may share your information in these limited circumstances:

• Service Providers: Trusted third parties who help us operate our platform (cloud hosting, payment processing, analytics)
• Legal Requirements: When required by law, court order, or to protect our rights and safety
• Business Transfers: In connection with mergers, acquisitions, or asset sales (with continued privacy protection)
• Consent: When you explicitly authorize us to share your information

4. Data Security

We implement robust security measures to protect your information:

• End-to-end encryption for sensitive data transmission
• Secure cloud infrastructure with enterprise-grade protection
• Regular security audits and vulnerability assessments
• Access controls and authentication protocols
• Data backup and disaster recovery procedures

5. Your Privacy Rights

Depending on your location, you may have the following rights:

• Access: Request a copy of your personal information
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Receive your data in a portable format
• Restriction: Limit how we process your information
• Objection: Object to certain processing activities
• Opt-out: Withdraw consent for marketing communications

6. Cookies and Tracking

We use cookies and similar technologies to:

• Remember your preferences and settings
• Analyze platform usage and performance
• Provide personalized content recommendations
• Ensure security and prevent fraud

You can control cookie settings through your browser preferences. See our Cookie Policy for more details.

7. International Data Transfers

Your information may be transferred to and processed in countries other than your residence. We ensure appropriate safeguards are in place, including:

• Standard Contractual Clauses approved by relevant authorities
• Adequacy decisions by data protection authorities
• Certification schemes and codes of conduct

8. Data Retention

We retain your information for as long as necessary to provide our services and comply with legal obligations:

• Account Data: Until account deletion or legal requirement
• Learning Data: As long as needed for educational services
• Communications: 3 years for support and legal compliance
• Technical Logs: 12 months for security and analytics

9. Children's Privacy

Our services are not intended for children under 13. We do not knowingly collect personal information from children under 13. If we become aware of such collection, we will take steps to delete the information promptly.

10. Third-Party Services

Our platform may integrate with third-party services (payment processors, cloud providers, analytics tools). These services have their own privacy policies, and we encourage you to review them.

11. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. We will notify you of material changes through email or platform notifications. Continued use of our services after changes constitutes acceptance of the updated policy.